Privacy Policy

1. Introduction

Restor Diabetes Center (“Restor,” “we,” “our,” or “us”) operates the website located at https://restordiabetescenter.com (the “Site”). We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect through the Site, how we use it, when we share it, and the choices you have.

This Privacy Policy applies only to information collected through the Site. Information you provide during a clinic visit, by phone, or as a patient is governed by our separate Notice of Privacy Practices, which describes how we use and disclose your Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). The Notice of Privacy Practices is provided to every patient and is available on request from the clinic.

By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 Information you give us directly

When you fill out our contact form, request an appointment, subscribe to our newsletter, or otherwise communicate with us through the Site, we may collect:

• First and last name
• Email address
• Phone number
• The content of any message you send us
• Any other information you choose to provide

Please do not submit detailed medical information through the Site. The contact form is intended only to request an appointment or general information. Discuss medical details with our clinical team during a phone call or in-person visit.

2.2 Information collected automatically

When you visit the Site, certain information is collected automatically by us and our service providers, including:

• IP address and approximate location
• Browser type and version
• Operating system and device type
• Pages visited, time spent, and links clicked
• Referring website (the page that brought you to ours)
• Date and time of your visit

2.3 Cookies and similar technologies

We use cookies and similar technologies (such as web beacons and pixel tags) to operate the Site, remember your preferences, measure performance, and improve your experience. You can disable cookies in your browser settings, but parts of the Site may not function correctly if you do.

Categories of cookies we use:

• Strictly necessary cookies — required for the Site to operate.
• Analytics cookies — help us understand how visitors use the Site (e.g. Google Analytics).
• Marketing cookies — used by us or our advertising partners to measure ad performance and may track you across websites.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule appointments
• Provide, operate, and improve the Site
• Send appointment confirmations, reminders, and follow-ups
• Send marketing communications you have consented to receive (you may opt out at any time)
• Analyze Site usage and improve our services
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations and enforce our Terms & Conditions

4. How We Share Your Information

We do not sell your personal information. We share information only as described below:

• Service providers — companies that help us operate the Site (hosting, analytics, email, scheduling). These providers are bound by contract to use your information only as needed to perform services for us.
• Within Restor — among our staff who need access to provide services or respond to your inquiry.
• Legal and safety reasons — when required by law, subpoena, court order, or to protect our rights, property, or safety, or that of our patients or the public.
• Business transitions — if Restor is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• With your consent — for any other purpose disclosed at the time you provide the information.

5. HIPAA & Protected Health Information

Restor is a covered entity under HIPAA. Information you submit through the Site that constitutes Protected Health Information (PHI) is governed by HIPAA in addition to this Privacy Policy. Our Notice of Privacy Practices describes our HIPAA practices in detail. To request a copy, contact our Privacy Officer using the information in Section 13.

Email and the Site’s contact form are not encrypted end-to-end. Avoid including detailed medical information in messages sent through the Site. If you need to share PHI, please contact the clinic directly by phone or in person.

6. Third-Party Tools and Links

The Site uses third-party tools and may contain links to websites operated by third parties. We are not responsible for the privacy practices of those third parties. When you leave the Site or interact with embedded third-party content, please review the privacy policies of those services.

Third-party tools currently used on the Site include:

• Webflow — site hosting
• Google Analytics — usage analytics
• Google Maps — embedded map of our clinic
• Vimeo — embedded patient testimonial videos
• Meta (Facebook) — social plugins and, if enabled, advertising pixel

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the Internet or electronic storage is fully secure, however, and we cannot guarantee absolute security. If we learn of a security breach affecting your personal information, we will notify you as required by applicable law.

8. Data Retention

We retain personal information only as long as needed to fulfill the purposes described in this Privacy Policy, comply with our legal obligations (including medical-records retention requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Your Choices and Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal retention requirements.
• Opt out of marketing — unsubscribe from marketing emails using the link in any email or by contacting us.
• Cookies — manage cookie preferences in your browser.

To exercise any of these rights, contact us using the details in Section 13. We may need to verify your identity before fulfilling your request. Patients should note that requests related to their medical records are handled under HIPAA, not under this Privacy Policy.

10. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child under 13 has provided us with personal information, please contact us so we can delete it.

11. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no industry-standard interpretation, the Site does not respond to “Do Not Track” signals. You can manage tracking through your browser’s cookie controls.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this policy reflects the most recent revision. Material changes will be communicated by posting the updated policy on the Site or, where required, by direct notice to you. Please review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

Restor Diabetes Center

Attn: Privacy Officer

394 S Milledge Ave, Ste. 101, Athens, GA 30605

Phone: (706) 395-6451

Email: info@restordiabetescenter.com

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For questions about your Protected Health Information or our HIPAA practices, contact our Privacy Officer at the address above and request our Notice of Privacy Practices.